FAQ's Photo

Yes, if your picture is taken you received a ticket with a personal code.With this code you can login on https://lookout.gophoto.link/. If you didn’t receive your photo or if you have any other questions please email lookout@gophoto.nl.

For personal use it is allowed to take pictures or make videos. It is not allowed to make film and footage for commercial purposes. Press and film applications can be mailed to press@adamlookout.com.

FAQ's Tickets

Tickets are both online and at the box office for sale. More information about the tickets can be found at https://www.adamlookout.com/ticketprices/

Both regular and premium tickets are one euro cheaper if you buy them on the website as opposed to at the ticket desk.

We use a ‘cards only’ policy. This means that it is only possible to pay an entrance ticket with Maestro (PIN), Visa, Mastercard or American Express. This way we can offer a faster and safer service to our visitors.

Until the day of your booking you can reschedule the ticket at https://www.adamlookout.com/en/change-ticket/. If the date has elapsed please email info@adamlookout.com, our customer service will change the date for you.

We have two types of tickets: a regular ticket and a premium ticket. Both give you access to the 20th and 21st floor, including the experience elevator and a digital photo. A premium ticket gets you an additional two drinks and a goodie bag. Alternatively, we also sell a variety of combination tickets. Details on these can be found on: https://www.adamlookout.com/combi-tickets/

The ‘Over the Edge’-swing ticket is never included in the entrance ticket. You will always need to buy the €5,-. supplement.

A premium ticket includes two drinks. Show your premium ticket at the ticket scanner on the first floor to receive your two drink tokens. You can exchange these tokens for beer, wine, soft drinks, coffee or tea at the Rooftop Bar on the roof terrace.

We offer a year ticket LOOKOUT 360/365. This year ticket gives you unlimited access to the LOOKOUT and you also receive a 5% discount on food and beverages in the LOOKOUT restaurant during the day (from 10:00 – 16:30). This year ticket is only available at the till and you will be able to take it with you straight away. This ticket costs €32,50.

Rock The City is a combination ticket where you will visit three attractions in one day: A’DAM LOOKOUT, a canal trip to Heineken Experience (one way) and the Heineken Experience. A visit to LOOKOUT takes about 1 – ½ hours, the cruise around 45 minutes and Heineken Experience approx. 2 – 2½ hours.

The boat departs in front of A’DAM LOOKOUT at 13:30, 14:30, 15:30 and 16:30 and at 17:30 on weekends. The boat terminates in front of the Heineken Experience.

For groups > 15 guests you can book in advance via sales@adamlookout.com. The group rate is € 11.50 per person. Rock The City tickets are not bookable for groups.

We will look up the reservation to see if the tickets are used or not. If this is alright, then you would be able to visit A’DAM LOOKOUT.

FAQ's Swing 'Over The Edge'

You book a ticket with a time slot of 20 minutes. We advise you to arrive at LOOKOUT at least 30 minutes before your swing time slot. We can’t guarantee a new time slot if you are too late.

Swing tickets are non-refundable. This means that we do not refund swing tickets when you decide not to go on the swing.

In addition to an entrance ticket for A’DAM LOOKOUT you will need a separate ticket for Over The Edge. A swing ticket costs € 5, – and is available online, at our box office and on top of the Skydeck.

DON’T’S

You are strongly advised not to use the swing in case you:

  • Suffer from a heart condition or abnormal blood pressure
  • Are pregnant
  • Recently had surgery
  • Are afraid of heights
  • Suffer from back, neck or similar physical conditions
  • Are shorter than 130 cm

Remember that the following items cannot be taken with you on this attraction:

  • Cell phones / photo camera’s
  • Back packs / purses / shopping bags / …etc
  • Slippers / flip flops
  • Food and drinks
  • Other loose items which might drop while experiencing the attraction
  • All loose items can be put into a container before participating in this attraction

DO’S

  • All instructions of the operator must be followed at all times
  • Use safety equipment that is provided to you
  • Keep hands inside the attraction at all times

Our employees can make a photo while you are enjoying ‘Over the Egde’.

FAQ's Food & Beverage

You can enjoy food and drinks while you enjoy the view during your visit to A’DAM LOOKOUT. Our panorama restaurant on the 20th floor offers a wide variety of drinks, sweets, snacks and lunch dishes. The kitchen is open until 16:30 every day. It is not possible to make a reservation.
You can look at the complete menu here: https://www.adamlookout.com/downloads/LOOKOUT_Menu_Lunch.pdf

More information about the two restaurants can be found on the website of the A’DAM Tower (www.adamtoren.nl). There are two restaurants in A’DAM: Madam and Moon. Reservations for lunch or dinner through Madam’s sites (www.madamamsterdam.nl) and Moon (www.restaurantmoon.nl).

It is not allowed to bring food and drink yourself.

When booked with Madam or Moon, they have automatic access to the observation deck and the indoor experience. The experience lift and the free digital version of the photo are not included. With a restaurant reservation, sign up at the right desk in the entrance hall. This is the counter of the restaurants. The staff will then guide you to the elevator that brings you up to the restaurant. So you can take a look at the observation deck, there is also the swing. You can buy tickets for the swing on the observation deck (€ 5, – per person and payment by card only) or at our box office on the ground floor.

FAQ's A'DAM Store

At the moment we do not have a webshop for items from our store. If you have seen something special then you can send an email to shop@adamlookout.com for attention to A’DAM brand store.

Yes, this can be done if you have the cash receipt, in the original packaging and within 30 days the product will be exchanged. Exchange is only possible in the A’DAM Brand Store.

FAQ's Others

A’DAM LOOKOUT is open daily from 10:30 to 21:00, box office will closes at 20:00. Until 20:00 you can enter LOOKOUT and at 21:00 the Skydeck and Lookout Indoor will close. You can always stay longer in MADAM for a drink.

Assistance dogs are allowed in our building.

Hell yes! Unfortunatelly we don’t have any staff who can assist you or take pictures of the big moment.

Of course, you can visit A’DAM LOOKOUT during your party. We expect that the other visitors will not be disturbed by your party. It is not allowed to wear offensive clothes or to do games in our indoor experience or on the Skydeck.

We are well accessible to everyone. Our staff will assist you from the ground floor to all floors.

No, unfortunately not, it is only possible to get up with a lift. The stairwells in A’DAM are only accessible in case of emergencies.

Yes, there is another lift without fierce lights that can be taken under the guidance of our staff. Please report to the box office that you suffer from epilepsy and we will help you to enjoy A’DAM LOOKOUT.

More information and directions can be found at https://www.adamlookout.com/getting-there/. We are easily accessible via OV and there is a parking garage in A’DAM.

Items found are stored for 3 months. You can contact info@adamlookout.com and describe clearly when and what you have lost. Please contact us by e-mail so that we can reach you when we find it.