FAQ's Photo

Yes, if your picture is taken you received a ticket with a personal code.With this code you can login on https://lookout.gophoto.link/. If you didn’t receive your photo or if you have any other questions please email lookout@gophoto.nl.

For personal use it is allowed to take pictures or make videos. It is not allowed to make film and footage for commercial purposes. Press and film applications can be mailed to press@adamlookout.com.

FAQ's Tickets

Until the day of your booking you can reschedule the ticket at https://www.adamlookout.com/en/change-ticket/. If the date has elapsed please email info@adamlookout.com, our customer service will change the date for you.

Tickets are both online and at the box office for sale. More information about the tickets can be found at https://www.adamlookout.com/ticketprices/

We have three different tickets: regular-, premium- and sunset tickets. All three tickets include a digital photo. Included in the premium tickets are a goodie, day and night entrance. This ticket allows you to visit us twice in ony eday, so you can see both the day and night view. The sunset ticket includes a cocktail.

In bar Madam you will get a cocktail. You can choose from two different cocktails: an Ambrato or a Rubino. On request, an alcohol-free cocktail can also be served.

We offer an annual pass ‘LOOKOUT 360/365’. With this pass you will have unlimited access to LOOKOUT for a year and receive 5% discount on food & beverage in restaurant Madam during the day (10:00 – 18:00).

Rock The City is a combination ticket where you will visit three attractions in one day: A’DAM LOOKOUT, a canal trip to Heineken Experience (one way) and the Heineken Experience. A visit to LOOKOUT takes about 1 – ½ hours, the cruise around 45 minutes and Heineken Experience approx. 2 – 2½ hours.

The boat departs in front of A’DAM LOOKOUT at 13:30, 14:30, 15:30 and 16:30 and at 17:30 on weekends. The boat terminates in front of the Heineken Experience.

It’s no problem if you arrive sooner or later than your timeslot.

For groups > 15 guests you can book in advance via sales@adamlookout.com. The group rate is € 11.50 per person. Rock The City tickets are not bookable for groups.

We will look up the reservation to see if the tickets are used or not. If this is alright, then you would be able to visit A’DAM LOOKOUT.

FAQ's Swing 'Over The Edge'

This depends greatly on the weather and the hassle of the moment.

In addition to an entrance ticket for A’DAM LOOKOUT you will need a separate ticket for Over The Edge. A swing ticket costs € 5, – and is available online, at our box office and on top of the Skydeck.

  • Min. 130 cm length;
  • Each seat has a maximum weight 100 kilos. On each swing we have two chairs, so the maximum weight per swing is 200 kilos;
  • No loose items / clothing on the swing;
  • It is not permitted to bring any photo or video equipment on the Over The Ege.

Our employees can make a photo while you are enjoying ‘Over the Egde’.

FAQ's Food & Beverage

More information about the two restaurants can be found on the website of the A’DAM Tower (www.adamtoren.nl). There are two restaurants in A’DAM: Madam and Moon. Reservations for lunch or dinner through Madam’s sites and Moon.

It is not allowed to bring food and drink yourself.

When booked with Madam or Moon, they have automatic access to the observation deck and the indoor experience. The experience lift and the free digital version of the photo are not included. With a restaurant reservation, sign up at the right desk in the entrance hall. This is the counter of the restaurants. The staff will then guide you to the elevator that brings you up to the restaurant. So you can take a look at the observation deck, there is also the swing. You can buy tickets for the swing on the observation deck (€ 5, – per person and payment by card only) or at our box office on the ground floor.

FAQ's A'DAM Store

At the moment we do not have a webshop for items from our store. If you have seen something special then you can send an email to info@adamlookout.com for attention to A’DAM brand store.

Yes, this can be done if you have the cash receipt, in the original packaging and within 30 days the product will be exchanged. Exchange is only possible in the A’DAM Brand Store.

FAQ's Others

A’DAM LOOKOUT is open daily from 10:30 to 21:00, box office will closes at 20:00. Until 20:00 you can enter LOOKOUT and at 21:00 the Skydeck and Lookout Indoor will close. You can always stay longer in MADAM for a drink.

Assistance dogs are allowed in our building.

Hell yes! Unfortunatelly we don’t have any staff who can assist you or take pictures of the big moment.

Of course, you can visit A’DAM LOOKOUT during your party. We expect that the other visitors will not be disturbed by your party. It is not allowed to wear offensive clothes or to do games in our indoor experience or on the Skydeck.

We are well accessible to everyone. Our staff will assist you from the ground floor to all floors.

No, unfortunately not, it is only possible to get up with a lift. The stairwells in A’DAM are only accessible in case of emergencies.

Yes, there is another lift without fierce lights that can be taken under the guidance of our staff. Please report to the box office that you suffer from epilepsy and we will help you to enjoy A’DAM LOOKOUT.

More information and directions can be found at https://www.adamlookout.com/getting-there/. We are easily accessible via OV and there is a parking garage in A’DAM.

Items found are stored for 3 months. You can contact info@adamlookout.com and describe clearly when and what you have lost. Please contact us by e-mail so that we can reach you when we find it.